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Shipping & Delivery

Shipping/Delivery; Our shipments and deliveries are subject to our carrier stipulations and regulations. We are not responsible or liable for any order once our product is provided to carriers for delivery to the addressed recipients. Delivery notices left by carriers are the sole responsibility and action of that recipient. We will not be liable nor will we provide refunds/credit for merchandise the carrier identifies  as delivered. We cannot replace or provide refund for deliveries left with other than identified and addressed recipient. We will not provide refunds/credit or reshipment of gifts returned by a carrier for any reason. Holiday gift orders are recommended to be placed early due to the increased volume of orders during the holiday season. We or our carrier suggested delivery dates are not guarantee’s but are suggested best delivery dates. Next Day shipping orders must be received by 10:00AM the day prior to the requested date for delivery. Next Day charges will be the responsibility of and charged to the customer for payment in full prior to shipment.


Chocolate Shipping; A Biscuit In A Basket Gift Baskets containing Chocolate products will be subject to substitution with an equal quality non-chocolate product when shipping to areas during warmer climates. Warmer climates are defined as 75 degrees and above. We can ship Chocolate product during warmer climates thorough the use of Industrial Cold Pack shipping and additional charges.


Hospital & Hotel Deliveries; Delivery requests to hospitals and hotels are recommended to be pre-approved with the facility to ensure total acceptance/delivery of your gift. Facility contact information; complete name, street address, wind, recipient contact name, phone number, room number, and applicable facility delivery instructions. Gift Orders denied delivery for any reason by the addressed facility is not subject to or eligible for refund/credit. Delivery addresses within the facility are cautioned; as in some cases an unsolicited third parties receive and process final delivery of your gifts.


Local and Extended Area Hand Deliveries; Local Area Hand delivery requires a minimum fee of $14.00. Specific delivery information must be provided with your order; recipient information; full name, street address, unit identifier and phone numbers. Inquire if your gift delivery area is local or extended requiring an addition cost. Should you gift require second delivery attempt for any reason, additional delivery fees will be required for payment in full prior to delivery. Undeliverable gifts are subject to partial store credit only, less handling and delivery fees. Inquire if your gift delivery area requires shipment.

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